Rapid Appraisal of Articles About the Pressure Ulcer Article

Rapid Appraisal of Articles About the Pressure Ulcer - Article Example The study of Kordestani et al. (2008) aimed to compare the wound healing rate and incidence of infection in wounds treated with either bioactive dressing (dressing with hydrophilic mucopolysaccharide, chitosan) or conservative treatment (gauze) (p. 323). Data were collected from 85 patients with diabetic ulcers but due to attrition, only 54 patients were analyzed. The result of the study found out that a statistically significant difference (p

Ethical Perspectives in Business

Ethical Perspectives in Business There are many approaches to ethics. I will briefly outline two types of theoretical approach to ethics and their implications: principle-based approaches, and character and relationship-based approaches. Principle-based approaches to ethics: It is important to understand this concept. This approach has often been based on two different ethical traditions Kantianism and utilitarianism. Immanual Kant, was a German philosopher (1724-1804) in the eighteenth-century. He developed a theory of ethics. His theory mainly focused on the ultimate principle of respect for the individual person (Kant 1785/1964). This approach to ethics is known as deontological or duty-based. It plays a vital role in moral philosophy and also in professional ethics. Persons are considered to have rational and self-determination it means they are capable of making choices and acting upon them. For deontological ethics, the important thing isnt the result or consequence of the action, but the action itself. If the action is wrong, in and of itself, then dont do it. This approach mainly has its focus on respect of the service user and also that he can make his own decisions. The main principles in this approach are to maintain confidentiality, obtain informed consent, no discrimination or offering misleading or false information. For Kant, it would be morally wrong to perform any action which is based on false information even though the end result is beneficial. According to this approach, we must all respect individuals choices. Utilitarianism, on the contrary, is a teleological theory. It is particularly associated with two British philosophers, Jeremy Bentham (1748-1832) and John Stuart Mill (1806-1873) (Mill 1863/1972). Also known as the consequentialist theory of ethics. The main difference lies in the concept and it is in striking contrast as compared to the Kantian ethics. The moral worth (rightness or wrongness) of an action is said to lie in its consequences; hence if we have to decide if an action is right or wrong, we have to weigh pros and cons and also anticipate. According to this concept, if lying leads to good results, it would probably be good to lie. This theory relies on the fact that whether something is right or wrong depends on the result or end of that action. Theories that are interested in ends are called teleological. The name has originated from the Greek word for end telos. For a teleological ethical thinker, the end justifies the means. The believers of this theory argue that the rightness of an action is judged by the end it produces. In my opinion, people consider both types of ethical principles in making decisions. We have to make a judgment that ensures that we are looking at individuals best interest or the welfare of the society at a bigger scale. Absolute and relative ethics Absolute ethics holds that there is one universal moral code which is final and applies equally to all men of all ages, and that changing situations or changing views make no difference whatsoever to this absolute moral code. Relative or relativistic ethics holds that the moral standard varies with different circumstances. There are so many cultural and religious differences and in some circumsatnces, it may be ethically correct to do certain things but in other situations it might be completely immoral. For example it is right for Muslim people to have four wives but for a Christian man this would be considered immoral. Examples of ethical issues which can affect the operational activities of a business. The advantages of ethical behaviour include: Higher revenues demand from positive consumer support. This will also lead to improved brand and business awareness and recognition. If the business in running in an ethical manner, it would also lead to better employee motivation and recruitment. And finally the business will grow because of new sources of finance. But sometimes the situation is difficult and there are some ethical issues faced. It can be difficult to decide as to what is right and what is wrong. Certain examples are: Use of child labour and forced labour: It is against the law to use children for work or to employ someone to work for you against his or her will. They might need the money but it is unethical. Even if the child or his parents agree and provide their consent, it is unethical and illegal to use child labour and do forced labour. Production in sweatshops is also unethical. Sweatshop is a factory or production place where the working environment considered to be unacceptably difficult or dangerous. Employee Working Conditions: employers must be aware of the safety of their work environment and must make sure that they pay their employees adequately. An employee should take ethics into consideration while giving a very difficult task or asking an employee to stay for long hours outside the working times. Violation of the basic rights of workers: All workers have the basic rights. Everyone is entitled to a break when they have worked continuously for long hours. Even if there is a deadline to meet or there is lot of work to be completed, we must ensure that the basic rights are provided to all the workers. Ignoring health, safety and environmental standards: Sometimes due to financial restraints the employer is not able to cater for the health and safety and it doesnt meet the required standards. There is no excuse for this type of behaviour. This would be considered unethical. Employee behavior: This can be a matter of debate. Should an employer allow his employees to read their personal emails at work? If the employee makes any complaint of harassment at work, how will the manager deal with it? These are few examples of ethical issues regarding employee behavior. Supplier/Customer Relations: must consider whether it is ethical to do business with other business workers who have unethical practices. References: Ethical Studies Second Edition, Bob Bowie, Robert Bowie, Edition 2, illustrated, Publisher Nelson Thornes, 2004 Ethical Issues in Youth Work, Professional ethics, Sarah Banks, Taylor Francis, 2010 Ethical Issues in Business: Inquiries, Cases, and Readings, Peg Tittle, Broadview Press, 2000 Current Issues in Business Ethics, Peter W. F. Davies, Routledge, 1997 Task 2 Learning Outcome 2 (750 Words) What is an objective? Explain how the objectives of a business can be affected by ethical considerations An objective can be described as particular future state of things to be achieved by the business. This could be described as a desired destination or result. In business, it is usually expressed in terms of profit. There can be business or long term objectives and functional or short term objectives. Market standing, productivity, innovation, financial resources, profitability, manager or other workers performance and also public and social responsibility will be the business or long term objectives. While profit, customer orientation, survival and growth, increase in the sales, increase in the market share and efficiency are all functional or short term objectives. How far the company or a business will go to achieve these objectives varies from one business to the other. There are so many legal and ethical issues to be aware of. For example, the company wants to grow and make more profits. They have found a defect in the product they are selling but people are buying it and have had no complaints so far. It is against the moral and ethics to keep selling that product. Another example can be if a business is providing expert help like consultation to the public. If the person is not adequately trained and not authorised to provide that help, this is also unethical. This may be bringing in the desired profits and also the company is booming with clients. But is the employers responsibility to understand that this conduct is against the ethics. Examples of a range of business stakeholders and how to promote ethical behavior in respect of these stakeholders. Stakeholder groups vary both in terms of their interest in the business activities and also their power to influence business decisions. Shareholders are important as their interests would be profit growth, share price growth, dividends. They have the power to elect the directors. It might be a practice to keep them happy with materialistic gifts and rewards but it is unethical and a good business should be staying away from such practices. Banks other lenders are important as stakeholders. They help the business by providing the money. We have to take into account the ethical consideration while dealing with the banks and other lenders. There job is to see thet interest and principal to be repaid, maintain credit rating. They can enforce loan covenants and withdraw banking facilities. Directors and managers as stakeholders have important role to play. They deal with salary, share options and job satisfaction. They also make decisions, have detailed information about the company. Employees are a big part of the group as stakeholders. To promote ethical behaviour, salaries wages, job security, job satisfaction motivation should be appropriate. If it is ethical, the result would be good turnover, industrial action and better service quality. Suppliers would be interested in long term contracts, prompt payment, and growth of purchasing. We should take ethics into consideration while deciding pricing, quality, product availability Customers play indispensable part as stakeholders. They will always expect reliable quality, value for money, product availability and customer service. This is when ethics come into play. Many businesses will go to any limit to please their customers because they will generate revenue. If the customers are happy, they will spread word of mouth recommendation. Community is also important as a stakeholder. Business people must ensure that the business is safe and is in accordance with health and safety rules and regulations. It is unethical to run a business which does not comply with these rules. Environment has to be safe. A business should generate local jobs which will help to provide employment to the people in the area. Government is also a stakeholder as the higher authorities will make the laws and these must be followed at all times by the business people. For establishing an ethical standard for business it is important that we have more than just a written policy. So that we can ensure that ethical standard is being met, we must comply with adherence to and enforcement of that standard by everyone. That includes who have written the policies and who run the business. More than long written documents and policies handed out to every single employee, our behavior, practices, and deeds are the foundation for creating an ethical standard. References: Marketing Plans: How to Prepare Them, How to Use Them, Malcolm McDonald, Hugh Wilson, John Wiley Sons, 2011 Introduction to Travel and Tourism Marketing, J. Alf Bennett, J.W. Strydom, J.A. Bennett, Juta and Company Ltd, 2001 Give examples of a range of business stakeholders. What can businesses do to promote ethical behavior in respect of these stakeholders? Tack 3 Learning Outcome 3 (750 Words) A moral agent and is it true to say that a business is a moral agent? A moral agent is a being that is capable of acting with reference to right and wrong. We can also describe moral agent as anything that can be held responsible for behavior or decisions. Moral agents have rights and responsibilities. If we do not believe that anything or anyone should ever be blamed or has the responsibility, then we are going against the concept of moral agency, and not accepting the concept of responsibilities and rights. A moral agent must be a living creature, as they must be able to understand the basic moral principles and use them to make decisions. They must have self-consciousness, ability to memorize, moral principles, values and the ability for reasoning and making judgments. In my opinion, increasingly, businesses are being seen not just as profit making entities but also as moral agents. They are accountable for their conduct to the employees, customers, investors and suppliers. Companies are chartered as citizens of the state or the nation so they have the same responsibilities and rights as individuals. Society holds the companies accountable for the behavior of their employees. When certain business advertises about them, they refer to benefits, compensation or competitive practices; they earn a reputation as a moral agent. Companies are required to obey rules and regulations that define acceptable business conduct. Though obviously not a person, a business can be considered as a societal moral agent. If a business is not run ethically, it could face huge penalties or fines from the regulatory bodies. Businesses to get their employees involved and empowered in relation to the ethical performance of the business. Businesses should endeavor to get their employees involved, especially in relation to the ethical performance of the business. Employee involvement and participation are aimed at raising employees performance and commitment. There should be nice policies outlined for each business and all the employees should be well aware of those policies and guidelines. Each individual in the company should have clear understanding of their roles and therefore be able to work ethically. There should be frequent meetings and discussions between the employer and the employees. Any issues which are unclear or employees are in doubt about their role in ethical consideration; they should be able to get help at all times. Full training should be provided to people so that their role in the business is clear and they know what defines their job roles. In order for the business to perform well and maintains high ethical standards, employees should be fully involved. This task should not be limited to one or few individuals but it necessitates teamwork. Each employee should be the part of the team which is working towards the common goal of a profitable business but not at the cost of ethics. Recent business scandals have drawn public attention toward the ethics of businesses. Although researchers have shown a small correlation between the ethical activities and firm financial performance, its not clear how the process works. When individuals see their company is maintaining higher ethical standards, they become more committed to the company. This commitment in turns starts organizational citizenship behaviors toward other employees, and these behaviors in turn gradually lead to better financial performance. The level of an individuals involvement with his or her employer is the strongest mechanism by which business ethics leads to financial rewards. When a company produces and adheres to strong ethical guidelines, this offers employees a clear idea of whats expected of them on the job. Less job ambiguity leads to greater productivity. Employees should help each other. Employees going above and beyond their job descriptions to help each other, such as helping others who are behind on their work-is one of the main process that will lead to good productivity. This type of behaviour proves beneficial as it means key activities get done, regardless of whos doing them. We must use a code of ethics and guidelines in accordance with legal and professional standards in addition to human resource practices such as ethics training. Employer should always be patient and calm. They must realise that some of the new employees will take some time to get adjusted to the new environment. After full training, they will all be working towards the common goal of financial success. So it is vital that employees get involved and empowered in relation to the ethical performance of the business. References: Business Ethics: Ethical Decision Making Cases, O. C. Ferrell, John Fraedrich, Ferrell, Cengage Learning, 2012 Ethical Issues in Contemporary Human Resource Management, Diana Winstanley, Jean Woodall, Palgrave Macmillan, 2000 Task 4 Learning Outcome 4 (1250words) Choose an ethical issue which currently affects business of your choice. Do some research on this and explain it. How do you think the business you have chosen could improve the ethics of its operations whilst meeting objectives and ensuring good employer/employee relationships? The business I have chosen is a private learning centre or an academy. This academy offers many vocational courses to different students. The centre is not working ethically. They get to know the question papers well in advance and they offer help to the students during their final exams. Students are not complaining because they are getting excellent results because of the help being provided. One other main cause for ethical consideration is that the teachers are not fully qualified to be able to deliver the courses. Business is running successfully and also making lot of money. It is easy to attract lots of students who want to pass their exam in an easy manner without any hard work involved. Under qualified teachers are charging less money to the employer so in this situation, the employer, employee and the service users are all happy. But let us discuss this by taking ethics into consideration. For example a student has done first aid course and now he is the proud owner of a certificate too. But the main question is that will be able to handle the situation in case of an emergency. To improve the ethics of its operations and also ensure that the centre is meeting objectives and ensuring good employer/employee relationship, a lot needs to be done at the centre. Employer must realise that this is unethical. Exams should be held in strict conditions and no help should be offered to the students at all. It is unethical and against the law. If any inspection agency knows about it the whole business could face serious charges and risk closure. Then the students future would also suffer. This business could improve a lot by considering each aspect of their business ethically. Offering help to the students and employing under qualified teachers is against the law. This will not lead to brighter students. And this private company is not doing any good. These serious issues need to be considered and thought over and strict action needs to be taken against this company. Teachers should be fully qualified and suitably trained. The exams should be held in a transparent manner with no help provided. Practice classes should be offered to the students, if needed. If the students can afford, they should be offered help with their syllabus and practice sessions. What is a code of ethics? Design a suitable ethical code for an organization of your choice. A business should recognize its obligation to set and uphold the highest standards of professionalism, and to promote ethical behaviour, attitudes and judgments. Code of ethics should focus on multiple relationships where the employer owes an allegiance to different stakeholders; Personal relationships should be adequately emphasized in code of ethics- where the employer infringes or violates the trust of a client or clients; Code of ethics should clearly mention unclear or inadequate standards of practice where the the emplyer is unaware of or disregards the current systems in use by peers or others in similar work. Breaches of confidentiality should definitely be elaborated where rules and constraints were broken or not clarified in advance with stakeholders; Competence where excessive or misleading claims are made or where inadequate safeguards and monitoring exist for new areas of work; these must form an essential part of the code of ethics. I have designed a suitable code of ethics for a company called ABC Learning Academy. It is a private institute which provides vocational courses to the students. Mostly adult learners and the staff constitute of director, board members, managers, teachers, administrators, cleaners and helpers. This code of ethics would guide the staff members in times of difficulty and lays a strong foundation of ethics which need to be considered while making any decisions at workplace. Conduct Personal behaviour it is expected that all staff members will: Act ethically and integrity, in the best interests of ABC Learning Academy at all times; Take individual responsibility to contribute actively to maintain adequate teaching and administrative standards. Honesty is the best policy at all times, Position should not be used inappropriately to influence or discriminate amongst the employees. Must comply with at least 75% attendance; In case of any doubt, always ask for help from your colleagues or senior members of the staff, Take decisions fairly and promptly, considering all available information, legislation, policies and procedures, be impartial at all times; Treat colleagues with respect, courtesy, honesty and fairness; Not to discriminate against colleagues, members of the public and/or employees; not to harass or bully anyone. These matters would be dealt seriously; have proper regard for colleagues interests, rights, safety and welfare, professional workplace relationships to maintain harmonious, safe and productive environment; Conflicts of interest it is expected that staff members will: Not disclose any personal or business interests at ABC Learning Academy; Ensure personal or financial interests do not affect their ability to take ethical decisions at work, Not allow personal or financial interests, or the interests of any associated person, to conflict with the interests of ABC Learning Academy. Manage and declare any conflict between their personal and public duty; and Where conflicts of interest do arise, public interest should be the priority. Communication and official information it is expected that staff members will: Communicate amongst them so that there are no gaps in information available about students and their data. Not disclose official information or documents like students records, assignments, individual learning plans, other than as required by law or where agreed by decision of the board; Not make any unauthorised public statements regarding the business of ABC Learning Academy; Support, adhere to and not contradict the formal decisions of the final decisions made by ABC Learning Academy. Respect the confidentiality and privacy of all information of students and staff. Use of public resources it is expected that board members will: Act in a financially responsible manner, use judgment to analyse financial reports, audit reports and other financial material that comes before the ABC Learning Academy; and Ensure the efficient use of publicly-funded resources, including office facilities and equipment, vehicles, transport, ABC Learning Academy credit cards. In addition, staff members must commit to: Understand their responsibility to report any happenings of misconduct which they may be suspicious of or aware of, Taking responsibility for contributing in a constructive, respectful and enthusiastic way to enhance good management and the reputation of the board of ABC Learning Academy. Research issues including fake data, inability to obtain consent, or not acknowledging somebodys piece of work. Health problems should be reported adequately because they can have significant impact on the work efficiency.

Effectiveness of the Opening Chapter to Great Expectations Essay

Charles Dickens ?Great Expectations? was written during the 19th century, published in weekly installments in a magazine. The novel is based around Pip, the opportunities he is presented with and the difficulties he has to face. In the first chapter we are introduced to Pip, and Magwitch, an escaped convict. The theme of crime and punishment immediately draws us in. Dickens uses a number of techniques to ensure the readers continuing interest, such as pathetic fallacy, metaphor, themes, symbolism, and adjectives. When the convict appears, Dickens describes him using powerful word such as ?stung? ?glared? ?growled? ?terror? and ?savage? which immediately grabs the readers attention. Pip is described here as ?the small bundle of shivers growing afraid of it all and beginning to cry? which makes the reader feel sympathy and encourages them to read on to find out what happens next. Pathetic fallacy is used in the first chapter as the windy cold gloomy marshes in which Pip first encounters the convict are perceived as a fearful, sinister place. In chapter 1 we are introduced to Pip, an orphan, and Magwitch, a convict, the two main characters and who the novel is based around. The events are described by Pip, the protagonist, whom we immediately feel sympathy for. Dickens writes ?My father's family name being Pirrip, and my Christian name Philip, my infant tongue could make of both names nothing longer or more explicit than Pip? ? his innocent childish tendencies appeal to the reader and makes them want to read on. As Dickens describes the bleak marshes in which Pip encounters the convict, a sinister, gloomy picture is painted in the readers mind. This is reinforced by the convicts threatening behavior towards Pip, as he threa... ...oung Pip and uses his power to his advantage when commanding him to do things for him. Pip is left weak and powerless. ?Parents and children?, another theme is shown during the first chapter, when Pip describes how his parents and five brothers died and he was brought up by his elder sister. The theme is revisited, concerning Ms Havisham, who adopted Estella when she was a baby and raised her as her own daughter. After reading the first chapter, the reader is left on a cliffhanger, and with unanswered questions. Will Pip keep his terrifying meeting with the convict a secret? Will he do what he has ordered him to do? How will their relationship develop? Dickens uses a variety of methods and techniques effectively, the reader is immediately drawn in. The techniques Dickens uses grab the readers attention and encites them to continue reading the rest of the novel.

Emotional Ability or Emotional Intelligence Essay

Emotional ability or emotional intelligence is the ability to assess, identify and control the emotions of oneself. It is also the ability to recognize the impact of your own emotions upon your behavior and be aware of the emotions of others around you (Rosete, & Ciracohhi, 2001). This is not always an easy task. It is a skill you have to work at constantly. Combine these sentences to make a direct comment. Since the brain tends to go into fight or flight mode quickly and easily, we have to figure out a strategy on how to think before we react. Reacting is instinctual and a way to combat an instinctual reaction is to hone your awareness of your own emotional state (Rosete, & Ciracohhi, 2001). Knowing what events may trigger an emotional response will help you to be able to manage a reaction, manage your responses and move from being reactive to proactive. Several years ago I worked at a social service agency and had trouble with my supervisor. She was a chronic and consistent micromanager and always interrupted my tasks to assign another task that was menial and mundane. She would give me a project to work on and then check in on me constantly to see how it was going and how far along I had come. It drove me insane! I became so unnerved and agitated at her behavior that she provoked me to shut down and I became completely defiant. One task she gave me was so completely unnecessary that I flatly refused. I was stressed and highly emotional. I told her that task was a time waster and I’m not going to do that task or anything else until she treated me with respect and stop micro managing me. I was angry, shaking and crying. She immediately went to HR and told them I was defiant, angry and verbally abusive. I knew that wasn’t the case: I had just had enough. I agree to mediation with someone from the HR department whom I trusted to provide me with a fair mediation. If members of the team respect the lead negotiator, the process is manageable (lecture 8). Before the mediation, I tried to pull myself together so that I wouldn’t be so emotional during the meeting. I knew I wouldn’t have as much credibility if I was visibly too emotional. I tried to practice some self-management for the meeting. I wanted to focus on strategies for control of my motion and my emotional impulses (Mason, 2010). This was to no avail. I was so infuriated by the behavior of my supervisor that I completely broke down in mediation. I tried to suppress anger but it came out in my tears. I was an emotional wreck and knew that my emotions were too far gone to try and control at this point. In spite of everything, the mediation went well and we worked on some strategies that would have allowed me more freedom while giving my supervisor the assurance that the task would be done. Unbeknownst to them, I packed up and walked out at lunchtime and never returned. I knew that I would never be able to forge ahead after that day with any amount of dignity or respect after such an emotional breakdown and didn’t even want to try. We all have emotions that influence our response to the world around but when employees have a high competence of emotional intelligence they have the ability to manage emotions and not let them influence their responses to their environment (Mason, 2010). People don’t follow those who can’t control their emotions and those kind of workers generally make for poor employees and poor leaders. References Mason, K. (2010, December 5). Why is emotional intelligence important in the business workplace? .The Thriving Small Business, 2-4. Rosete, D., & Ciracohhi, J. (2001). Emotional intelligence and its relationship to workplace performance outcomes of leadership effectiveness .Leadership & Organization Development Journal ,26(5), 288-296.

Culinary art Essay

1. Executive Summary This report is a discussion about a bad review posted by John Trevallin on The Morning Post after his disastrous dinner at the Abbey Restaurant. John had some serious expectation from The Abbey as is considered a premier restaurant with great location and world renowned chef Marcus Vesty who owns the restaurant. This report consists of firstly the immediate stakeholders, who are answerable for the bad review, secondly analyzing the issues that led to the bad review, thirdly suggestions and recommendations on how to tackle the issue so as to live up to the expectations of the owners and saving the Radicor Hotel Darling Harbour as the owners are planning to divert its interest from one of the hotels in this chain. Later in the report discussions on how to live up to the expectations of the loyal guests as well as how to attract new customers after this bad review is considered and finding possible solution to maintain the glory of Radicor as well as The Abbey. 2. Introduction The Radicor Hotel Darling Harbour Sydney is a premier hotel in the heart of the city. Darling Harbor is one the most visited place in Sydney and is the key area of which has a convention center, an exhibition center and many other tourist attractions such as shops cafes. The major attractions for tourists are the Sydney Aquarium and the Chinese Garden. According to the video the total number of visitors in darling harbor last year was 27.9 million out of which 3.8 million visitors is on transit and the remaining 24.6 million are from interstate or overseas. The location of the Radicor hotel attracts both business travelers as well as tourists. Considering the number of visitors it is comprehensible that competition between hotels, cafes and restaurant would be very high. Hotels have to go beyond excellence to attract customers as in such a location with so varied visitors it is a challenge to meet the expectations of everyone and maintaining the customer service level. The Radicor Ho tel takes pride in providing quality and excellence to its guests and stakeholders. Marcus Vesty the world renowned chef runs the Abbey restaurant located on the ground floor of the Radicor Hotel and is considered the leading restaurant in Sydney providing a fusion of flavors from east and west. Marcus leases the restaurant from the Radicor Hotel on a profit share basis. There are a number of issues that the Radicor Hotel is facing and to top that up John’s shocking feedback about The Abbey is now really a knock on the door for them. To make things worse the parent company Simcom Group is certain about selling off one of the Radicor chain Hotels as a result of global financial crisis and Radicor Darling Harbour is on the list. 3. List of Stakeholders The stakeholders that are concerned with this case are Marcus Vesty – the executive chef and owner of Abbey restaurant, Mr Loyd Chan – major shareholder of the Simcom , John Trevallin – The morning post reviewer, Tom Mc Laren – General Manager Radicor Hotel Darling Harbour, the devoted customer’s of Radicor and Abbey restaurant as well as the restaurant team members both front of house and kitchen. 4. Analysis and Recommendation The key issues that need some highlight in this case can be categorized in terms of front of house and kitchen that are not living up to the expectation of customers and shareholders. Firstly we will discuss about the problems in the kitchen which lead to such a bad review. 4.1 Absence of Marcus: One of the major reasons to this is the absence of Marcus in his own restaurant. He being involved too much in doing TV shows, promoting his cookbook and other media appearances is undoubtedly affecting the quality of food served in the restaurant. Marcus coming to the restaurant once or twice fortnightly is not acceptable. Marcus needs to be more involved in the restaurant. He is required to sit with the General Manager, Maitre-d hotel, and sommelier to discuss about the issue and find effective ways to get the reputation of the hotel and the restaurant to its glory. He needs to have a through training session where he is required to clearly convey the target they desire to achieve. Being the executive chef he needs to motivate his employees by providing training, recognition, and bonus(Carroll, 2012). 4.2 Menu planning: Menu planning is a process of creating a menu that suits both management as well as customers taking into account all the characteristic of food service system. Menu in a restaurant for a guest is not just the list of available food but it’s an representation of the procedure and contributes to the overall dining experience by creating a mood and excitement about the experience(Gordon-Davis and Van Rensburg, 2004). The balance between all the food items on the menu is very important so that each course or dish suits the palate(Mc Vety et al., 2008). In the case study as highlighted by John that the some of the dishes were too fragrant and some have an odd after taste. This shows that the menu was not properly balanced and the composition of menu was not up to the mark. 4.3 Standards Recipe not followed: Though Marcus is a very renowned chef and is known for its amazing cooking there could be various other reasons why the food was not up to the mark such as it could be the chefs employed by Marcus that are not doing their job properly. Standard recipe for each dish not being followed by the chefs. So the chefs need to follow the standardrecipe and every time a particular dish comes should be the same. This leads us to the next problem which is lack of staff training. 4.4 Lack of training: It’s clear from the review that there is a lack of training in the kitchen. It’s surveyed that the most important issue the hospitality industry is facing is the training of staffs. Employee training is a vital necessity to generate quality experience for both staffs as well as guests as well trained employees are more likely to deliver high quality service(Kusluvan, 2003). As per the review the food provided was not up to the standards that should be in such a premier restaurant. Clearly the chefs at the Abbey need more training on how to follow the standard recipe and maintaining the consistency. This will eradicate the problem of food being not up to the mark and as a result avoid the negative reviews from guests about food. This will rather help for both the restaurant as well as Marcus to get back the reputation and glory back. Also catering to the guest requirement as much as possible can be taken into consideration to go that extra mile and meet the guest expectation. 4.5 Uniformity of staff: According to the video the front of house staff is employed by the Radicor Hotel except the chefs, sous chef, maitre-d hotel and sommelier which are employed by Marcus himself. This leads to deficiency of control of operational aspects such as training, staff selection, and lack of dedication among staff(Mull et al., 2009). Since Marcus does not have much authority to choose the front of house staff for his restaurant he cannot do much about training and selecting his employees. Since the front of house staff are a part of Radicor Hotel they lack dedication towards the restaurant and don’t take much effort in doing things right. 4.6 Lack of Menu Knowledge: The front of house staff according to the review has very less knowledge about the food. This again is a serious issue of lack of training and dedication of the staff. The knowledge about the menu is a ver y important aspect of a food and beverage staff as they are the ones who are actually dealing with guests and are in direct contact with them. It is expected from every food and beverage staff to know the menu and also about the food (Swanson and Toledo, 2008). The above issues may not be that big when we talk about restaurant failing as a whole but in terms of a fine dining restaurant with such a goodwill these things do matter a lot. As said earlier as well the expectations of guest become so high that it isdifficult to meet them unless each and every detail is looked after. This issue can be easily solved by training the staff; the best way to train the front of house staff about the menu is to have session with chefs. Conducting tasting sessions for staffs and asking them to comment is a very effective way of gaining knowledge about the food (Andrews, 1980). 4.7 Poor ambience of the restaurant: Though the restaurant is located in the famous hotel Radicor Darling Harbour which is in the heart of the city, the ambience inside the restaurant according to John is not like a fine dining restaurant should be. The reasons of this could be overbooking(Gagnon and Gagnon, 2011), location in terms of where the restaurant is in the hotel as well as its in the busiest area of Sydney. In a fine dining restaurant overbooking the location could lead to some very unhappy customers as they expect a quite place so that they can e njoy the experience of high quality service and food and can relax while dining. In fine dining restaurants only that number of booking should be taken which suits the ambience and may be the restaurant could be made partially soundproof so that outside noise does not bother the guests(Baraban and Durocher, 2010). Conclusion The Radicor Hotel Darling Harbour being a reputed hotel with a world class restaurant needs to focus on maintaining their reputation. It’s not only the restaurant that has received a bad review but the hotel as a whole has a lot of loopholes that needs some serious and immediate action so as to stay in the hunt in such a location. The review by John Trevallin is just a mere wake up call for the hotel and the restaurant as the customer satisfaction track record clearly states the failure to meet the targets and shows the downfall of the hotel. The General Manager of Radicor Tom Mc Laren and executive chef Marcus Vesty with the other managers of the hotel needs to start from the scratch and analyse each and every issue and take necessary steps in getting the lost glory back in track and ensuring Mr Lyod Chan that Radicor still has the potential to be the best in the market which as a result will save the hotel from getting sold off. References I. ANDREWS, S. 1980. Food and Beverage Service Manual, McGraw-Hill Education (India) Pvt Limited. II. BARABAN, R. S. & DUROCHER, J. F. 2010. Successful Restaurant Design, John Wiley & Sons. III. CARROLL, C. 2012. Leadership Lessons From a Chef: Finding Time to Be Great, Wiley. IV. GAGNON, R. & GAGNON, E. 2011. Appetite for Acquisition: The We Sell Restaurants Guide to Buying a Restaurant, Tate Pub & Enterprises Llc. V. GORDON-DAVIS, L. & VAN RENSBURG, L. 2004. The Hospitality Industry Handbook on Nutrition and Menu Planning, Juta. VI. KUSLUVAN, S. 2003. Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry, Nova Science Publishers. VII. MCVETY, P. J., WARE, B. J. & WARE, C. L. 2008. Fundamentals of Menu Planning, Wiley. VIII. MULL, R. F., BEGGS, B. A. & RENNEISEN, M. 2009. Recreation Facility Management: Design, Development, Operations, and Utilization, Human Kinetics. IX. SWANSON, N. L. & TOLEDO, T. U. O. 2008. Knowledge and Beliefs of School District Superintendents and Food Service Managers in Michigan Toward Childhood Obesity and the Wellness Policy, The University of Toledo. | Assessment feedback | Assignment no. and Title Name: Rudranil Das ID: 110129132| Key components of this assignment| Performance on this component| Comment| | Excellent| Good| Fair| Poor| Very Poor| | Content: clear understanding of the topic and concepts; adequate coverage of the topic and relevance of the material; application of material| | | | | | | Research: evidence of adequate depth and breadth of research| | | | | | | Reasoning: a logical argument and discussionNote: In an academic essay you are expected to demonstrate to your reader that you have a position and perspective on the topic.| | | | | | | Presentation: Essay format and structure only, with Harvard (Author Date) style referencing and correct Reference List. (An additional Bibliography is not required but a Reference List is essential.)| | | | | | | Summary comment| The Graduate qualities being assessed by this assignment are indicated by an X:| | GQ1: operate effectively with and upon a body of knowledge| | GQ5: are committed to ethical action and social responsibility| | GQ2: are prepared for lifelong learning| | GQ6: communicate effectively| | GQ3: are effective problem solvers| | GQ7: demonstrate an international perspective| | GQ4:can work both autonomously and collaboratively| | | Assignment grade/mark|